Services
Design
The design of equipment requires careful planning and a thorough consideration of technical and functional requirements. In particular, Tecninox’s design department applies a series of accurate procedures. It defines the objectives, analyzes the market and industry trends, creates a functional diagram of the equipment, including technical specifications, materials to be used, and necessary components.
Once this data is collected, it develops a detailed project, including software development and electrical design, elaborate designs with 3D programs, layout, and aesthetic design.
If necessary, it creates a mock up of the equipment to test its functionality and usability, identify defects or areas for improvement, and make the necessary changes.
Once the design and testing phase is completed, the equipment production begins. The final step involves certifications of compliance and adherence to applicable safety regulations and requirements.
CONSTRUCTION
The construction of equipment requires specific skills and resources. In Tecninox, we adopt several key steps in the equipment construction process, including:
Identifying and acquiring the materials and components necessary for the equipment.
Assembling the various elements following technical drawings and design instructions.
Verifying that the assembled equipment complies with quality standards. This may include functional tests, visual inspections, and safety tests.
After assembly, conducting acceptance tests to ensure that the equipment functions as expected. These tests may cover aspects such as performance, precision, reliability, and safety. Ensuring that the equipment complies with all applicable directives.
At this point, following the preparation of protocols, the Factory Acceptance Test is carried out in collaboration with the client’s technicians.
Preparing the equipment for shipment, including protective packaging.
INSTALLATION
Thek installation of equipment is a critical phase to ensure that the product works correctly and safely.
PLANNING: Before starting the installation, we carefully plan and inspect the area where the equipment will be positioned. We ensure that all necessary utilities are present, such as electricity, network connections, and adequate space, including the path and access for bringing the equipment to the installation site.
AREA PREPARATION: We ensure that the area is clean and adequately prepared. SAFETY: Before starting the installation, we adopt all safety procedures. This may include the use of personal protective equipment (PPE) and securing the surrounding area.
ASSEMBLY: We securely and precisely assemble the components.
CONNECTIVITY: Typically, the equipment is connected to utilities by third parties. If required, we can directly handle power wiring, connection to chilled water lines, compressed air, etc.
CONFIGURATION: If the equipment requires specific configuration, we set the parameters.
FUNCTIONALITY TESTING: After installation, we perform functionality tests to ensure that the equipment works correctly.
TRAINING
Training for operators of our equipment is of fundamental importance to ensure safety and efficiency in operations. These training programs usually include:
STANDARD OPERATING PROCEDURES: Operators learn the standard procedures for using and maintaining the equipment in sterile environments.
SAFETY: Necessary safety practices are taught to protect operators and prevent contamination of the surrounding environment.
REGULATIONS: Operators are trained in regulations and guidelines related to sterile environments, such as Good Manufacturing Practices (GMP) and ISO regulations.
PREVENTIVE MAINTENANCE: Basic practices for equipment maintenance and cleaning are taught to ensure proper operation.
TECHNICAL SKILLS: Operators learn specific skills for using the equipment, such as adjusting parameters and monitoring processes.
CONTAMINATION CONTROL: Instructions are provided on how to avoid contamination of sterile areas and equipment.
EMERGENCY PROCEDURES: Operators learn how to handle emergency situations in sterile environments.
DOCUMENTATION & VALIDATION
Documentation and validation of installations are essential in critical environments such as pharmaceutical.
Documentation is a decisive aspect, involving the creation of all the necessary documents to describe the installation, processes, and procedures.
These documents may include schematics, operating manuals, process diagrams, maintenance plans, and more. Validation is a process that ensures the installation functions consistently and reliably according to predetermined specifications. It includes:
INSTALLATION QUALIFICATION (IQ). This phase ensures that the installation complies with design requirements.
OPERATIONAL QUALIFICATION (OQ). It verifies that the installation works correctly within its specified parameters.
PERFORMANCE QUALIFICATION (PQ). It ensures that the installation works consistently and produces result in line with process specifications. Installation documentation includes maintenance plans, describing how to regularly maintain and check the installation for reliable long-term operation. All changes made to the installation must be documented and validated to ensure they do not compromise the installation’s validation. In regulated industries such as pharmaceuticals, compliance with government regulations and documentation guidelines is necessary.
AFTERSALES SERVICE & SPARE PARTS
The post-sales phase is particularly important for Tecninox.
We respond to customer inquiries, solving their problems and providing technical support when necessary.
We handle customer complaints promptly and effectively, seeking to resolve issues in the best possible way.
We provide technical assistance to address issues related to product use.
UPDATES AND MAINTENANCE
We inform customers about updates, bug fixes, or improvements related to the products or services they have purchased.
We request feedback from customers to improve products, services, and the overall service quality.
High-quality post-sales service contributes to improving customer satisfaction, building a positive reputation for the company, and promoting customer loyalty. It is a crucial part of customer relationship management and must be handled with care.